Terms of service

Terms of Service

Last Updated: March 19, 2025

Welcome to Alkhemy Health Store! These Terms of Service (“Terms”) govern your use of our website, alkhemyhealthstore.com.au (“Site”), and your purchases from us. By accessing or using our Site, you agree to these Terms. If you don’t agree, please don’t use our Site.

1. About Us

Alkhemy Health Store is operated by [insert your legal business name, e.g., Alkhemy Health Pty Ltd], located at Shop 13 Halls Head Central, 14 Guava Way, Halls Head, WA 6210, Australia. You can contact us at:

2. Use of Our Site

  • Eligibility: You must be at least 18 years old to use our Site or make purchases.
  • Permitted Use: Use our Site for personal, non-commercial purposes only. Don’t copy, modify, or distribute our content without permission.
  • Prohibited Actions: You may not use our Site to break laws, harm others, or interfere with its operation (e.g., hacking, spamming).

3. Products and Orders

  • Product Descriptions: We strive to ensure all product details (e.g., ingredients, benefits) are accurate, but we’re not liable for minor errors. Images are for illustration only.
  • Pricing: Prices are in AUD and include GST where applicable. We may change prices without notice, but this won’t affect confirmed orders.
  • Order Acceptance: Your order is an offer to buy. We’ll confirm acceptance by email. We can refuse orders (e.g., out-of-stock items) and will refund you if we do.
  • Availability: Products are subject to stock levels. If something’s unavailable after you order, we’ll notify you and refund that item.

4. Payment

  • We accept [list your payment methods, e.g., credit/debit cards, PayPal].
  • Payment is due at checkout. If payment fails, we may cancel your order.

5. Shipping and Delivery

  • We ship to Australia only [adjust if you ship internationally].
  • Shipping costs and times are shown at checkout. Delays may occur due to factors beyond our control (e.g., Australia Post issues).
  • Risk of loss passes to you upon delivery.

6. Returns and Refunds

  • See our Return and Refund Policy [link to your policy page] for details.
  • Your rights under the Australian Consumer Law (ACL) apply and cannot be excluded by these Terms.

7. Product Use Disclaimer

  • Our supplements, skincare, and wellness products are intended for general health support. They’re not meant to diagnose, treat, or cure any medical condition.
  • Consult a healthcare professional before use, especially if pregnant, nursing, or on medication. We’re not liable for misuse or adverse reactions.

8. Intellectual Property

  • All content on our Site (e.g., text, images, logos) is owned by us or our licensors. You may not use it without written permission, except for personal shopping purposes.

9. Limitation of Liability

  • To the extent allowed by law, we’re not liable for indirect or consequential losses (e.g., lost profits) from using our Site or products.
  • Nothing in these Terms excludes your rights under the ACL or other non-excludable laws.

10. Privacy

  • We handle your personal information under our Privacy Policy [link to your privacy page] and Australian privacy laws.

11. Changes to Terms

  • We may update these Terms at any time. Changes take effect when posted on our Site. Your continued use means you accept the updated Terms.

12. Governing Law

  • These Terms are governed by the laws of Western Australia. Disputes will be handled in WA courts.

13. Contact Us

Questions? Reach out:

  • Email: sales@alkhemyhealthstore.com.au
  • Phone: 08 9583 5506
  • Address: Shop 13 Halls Head Central, 14 Guava Way, Halls Head, WA 6210, Australia
  • Hours: Mon-Sat 9:00 AM - 10:00 PM, Sun 10:00 AM - 6:00 PM

Thanks for shopping with Alkhemy Health Store!